Privacy notice

Information we collect

Depending on how you interact with us, we may collect:

• Contact information such as your name, work email, phone number, company, and role.
• Application, technical, commercial, quantity, schedule, and project information that you include in an inquiry or request.
• Account and transaction information if you use a client account or portal.
• Basic technical and security information generated when a website is accessed, such as IP address, browser type, device information, requested pages, and timestamps.
• Messages and other information you choose to send us.

Please do not submit export-controlled, classified, personal, or other sensitive information through a general website request unless we have agreed on an appropriate method for handling it.

Analytics and attribution

We use Google Analytics 4 to understand how visitors find and use our website and to improve our pages, products, and inquiry process. Google Analytics may use cookies or similar technologies and collect information such as pages viewed, website interactions, approximate location derived from an IP address, browser and device information, referring pages, and campaign parameters.

We do not intentionally send your name, email address, company, phone number, application specifications, or other information entered in a request form to Google Analytics.

When you arrive through a marketing campaign, we may retain campaign parameters and Google click identifiers with an inquiry. We use this information to understand which marketing activity produced the inquiry and, when applicable, to measure whether it resulted in a qualified opportunity, quotation, or sale.

Learn more about how Google uses information from sites that use its services. You can also use your browser settings or the Google Analytics opt-out browser add-on to limit analytics collection.

How we use information

We may use information to:

• Respond to inquiries and evaluate application requirements.
• Prepare configurations, quotations, schedules, and project communications.
• Provide, operate, secure, maintain, and improve our website and services.
• Maintain business records, prevent duplicate or fraudulent submissions, and enforce our agreements.
• Comply with legal, regulatory, safety, customs, and trade requirements.

How we share information

We may share information with service providers that support website hosting, databases, email, security, communications, and business operations. We may also share the application and project information needed by our global engineering, manufacturing, logistics, or professional-service partners to evaluate or fulfill your request. These parties receive only the information reasonably needed for their role.

We may disclose information when required by law, to protect rights or safety, or in connection with a merger, financing, acquisition, reorganization, or transfer of business assets. Slip Ring USA does not sell personal information for money.

International processing

Slip Ring USA is based in the United States and works with global service, engineering, and manufacturing resources. Information may therefore be processed in the United States and other countries whose privacy laws may differ from those where you live.

Retention and security

We retain information for as long as reasonably necessary to respond to requests, support customer and product records, meet legal or contractual obligations, resolve disputes, and protect the business. We use reasonable administrative, technical, and organizational safeguards, but no system or transmission method can be guaranteed to be completely secure.

Your choices

You may ask us to provide, correct, or delete information associated with you. We will evaluate requests under applicable law and may retain information when required for legal, security, contractual, or recordkeeping purposes. You may also ask us to stop non-transactional marketing communications.

Children

This website is intended for business and professional users and is not directed to children under 13. We do not knowingly collect personal information from children under 13 through this website.

Updates to this notice

We may update this notice as our website, services, or legal obligations change. The effective date above shows when this notice was last revised.